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Keystone Insurance Services, Inc. Code of Ethics:

Independent Insurance Agents of Texas

Keystone Insurance Services, Inc. is a Trusted Choice ® agency and a member of the Independent Insurance Agents of Texas and the Independent Insurance Agents of America. We subscribe to these organizations' codes of ethics and pledge of performance. It is our commitment to serve you with the highest ethical and moral standards.

Trusted Choice ® agencies are insurance and financial services firms. Our access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

Keystone Insurance Services, Inc. Pledge of Performance:

As a Trusted Choice ® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:

  • Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
  • Guide you through the claims process for a prompt and fair resolution of your claim.
  • Help you solve problems related to your coverage or account.
  • Explain the coverages and options available to you through our agency, at your request.
  • Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
  • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, internet account access, e-mail and call center services.
  • Use our experience and multiple company relationships to customize your coverage as needed.
  • Commit our staff to continuing education so they may be more knowledgeable in serving you.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.

Reference Sources: Trusted Choice ® Pledge of Performance. Copyright © 2009. All rights reserved.

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We provide commercial, life and health for groups and individuals, home and auto insurance services.
We are dedicated to serving you in Austin and all of Texas. Licensed in the great state of Texas.


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